The Division of Holdings Company Corporate Helpdesk Services, also known as HCCHS, is principally responsible for the administration of Customer Helpdesk Support functions for all units of the Holdings Company, the administration of the Corporate Services Portal, the administration of the Corporate Helpdesk, and the administration of Centralized Customer Support Management Services for the Holdings Company.

As a Customer Experience Organization, this organization is overseen by the Senior Vice President - Customer Experience and Chief Customer Officer of the Holdings Company. Led by a Director, who reports directly to the Senior Vice President, the Division of Holdings Company Corporate Helpdesk Services has capable leadership to effectively administer the helpdesk and support needs of the Holdings Company.

The organization is currently new and eventually will be split into teams. It works very closely with the Division of Holdings Company Information Technology Services, by providing the first level support, therefore freeing the Division of Holdings Company Information Technology Services to provide second level support and to concentrate on developing new improvements in the Holdings Company's technology infrastructure.

The leadership of this organization also works on any other tasks as assigned by the Senior Vice President - Customer Experience of the Holdings Company.

Description: TAGHC HCDSM 4/10
Approved by the Office of the President, 7/10